Reliable Inhome Care (“we”, “us”, “our”) is committed to protecting your privacy and handling personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information.
1. Business Details
Business Name: Reliable Inhome Care
ABN: 21 650 096 156
Location: Cranbourne, Victoria, Australia
Phone:
Email:
Website: www.reliableinhomecare.com.au
2. Personal Information We Collect
We may collect personal and sensitive information including, but not limited to:
Full name
Phone number
Email address
Residential address
Date of birth
Information relating to disability, health, or support needs
NDIS, TAC, or aged care–related information where applicable
Enquiry details submitted through our website
Information provided via phone calls, emails, referrals, or meetings
Sensitive information is only collected where necessary to provide appropriate care and support services.
3. How We Collect Personal Information
Personal information may be collected through:
Website enquiry and contact forms
Phone calls and emails
Meet & greets and service discussions
Referrals from families, representatives, or support coordinators
Direct communication with clients or authorised representatives
4. Purpose of Collection
We collect personal information for purposes including:
Responding to enquiries
Assessing care and support needs
Arranging meet & greets
Providing in-home care and support services
Communicating with clients, families, and representatives
Meeting legal, regulatory, funding, and NDIS-related obligations
5. Storage and Security of Information
We take reasonable steps to protect personal and sensitive information by:
Storing information in secure, password-protected systems
Restricting access to authorised staff only
Taking reasonable measures to prevent misuse, loss, unauthorised access, or disclosure
6. Disclosure of Personal Information
Personal information may be disclosed only where necessary to:
Care staff involved in delivering services
Relevant service providers directly related to care delivery
Government bodies, funding agencies, or regulators (including the NDIS or TAC) where required by law
We do not sell, rent, or trade personal information to third parties.
7. Access and Correction
You may request access to the personal information we hold about you or request corrections if the information is inaccurate, incomplete, or out of date.
Requests can be made by contacting us using the details above. We will respond within a reasonable timeframe.
8. Cookies and Website Analytics
Our website may use cookies and basic analytics tools to:
Improve website performance
Understand how visitors use our site
Cookies do not personally identify individuals. You may disable cookies through your browser settings if you prefer.
9. Privacy Complaints
If you have a concern or complaint about how your personal information has been handled, please contact us directly.
We will investigate and respond to privacy complaints in a timely and fair manner.
10. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.